Cancellation Policy

Cancellation policy

We reserve your appointments especially for you, therefore, we request that you be courteous and inform us promptly if you are unable to attend your appointment. To best utilise appointment times for all clients we require at least 24 hours’ notice for cancellations for services (please see below Cosmetic Tattoo cancellation policy) Less than 24 hours’ notice will result in a charge of 100% of the service cost or loss of your booking fee.

COVID

If you need to cancel your appointment due to Covid-19, our cancellation policy still applies so please give us as much notice as possible. If you are having your covid vaccination the day before your appointment and are likely to get sick, please reschedule your appointment giving us more than 24 hours notice.

 

No Shows and late arrivals

No Shows will be charged 100% of the service cost and will need to be paid in full before rebooking. We reserve your appointment time especially for you. Please allow more than adequate time for traffic and parking. Unfortunately we cannot always accomodate late arrivals and the full service amount will be charged.

 

Service changes

Changes to the service you are booked in for - if you are booked in for a service and you change your mind or don’t require part of the service, you must let us know 24 hours prior to your appointment time or the full amount of the service booked will be charged.

 

Booking fees

Booking fees are non refundable. Our time is valuable and we have a long waitlist of clients who would like to book in with us. If you cancel within the cancellation policy time frame your booking fee will be put onto your account and can be used at a later date. Cancellations made within cancellation timeframe will be charged the full service amount. Please see our cancellation policy for timeframes.

 

Tattoo cancellation policy

We reserve your appointments especially for you, therefore, we request that you be courteous and inform us promptly if you are unable to attend your appointment. To best utilise appointment times for all clients we require at least 72 business hours’ notice for cancellations on Cosmetic Tattoo services. Less than 72 hours’ notice will result in a charge of 50% of the service cost. Cancellations within 24 hours will result in the full service being charged.

Review appointments will be charged $150 if less than 24 hours notice is given or you do not attend your appointment.