Appointment times

Unfortunately we can not accommodate late arrivals, we will do our best to accomodate our clients, where possible or offer the next available appointment. If you are driving please allow more than adequate time for traffic and parking. Enjoy a sparkling water, tea or coffee whilst you wait.

Cancellations

We reserve your appointments especially for you, therefore, we request that you be courteous and inform us promptly if you are unable to attend your appointment. To best utilise appointment times for all clients we require at least 24 hours’ notice for cancellations for services (please see below Cosmetic Tattoo cancellation policy) Less than 24 hours’ notice will result in a charge of 100% of the service cost or loss of your deposit

No Shows will be charged 100% of the service cost and will need to be paid in full before rebooking. We reserve your appointment time especially for you. Please allow more than adequate time for traffic and parking. Unfortunately we cannot always accomodate late arrivals and the full service amount will be charged.

Tattoo cancellation policy

We reserve your appointments especially for you, therefore, we request that you be courteous and inform us promptly if you are unable to attend your appointment. To best utilise appointment times for all clients we require at least 72 business hours’ notice for cancellations on Cosmetic Tattoo services. Less than 72 hours’ notice will result in a charge of 50% of the service cost. Cancellations within 24 hours will result in the full service being charged.

Deposits

Please understand that our time is valuable and we have a long waitlist of clients who would like to book in with us. All appointments that are 1 require a 50% deposit. This must be paid at the time of booking to secure your appointment.
Deposits are non refundable, however can be transferred to a future booking. You must give at least 24 hours notice to cancel or reschedule an appointment. Appointments cancelled with less than 24 hours notice will forfeit their deposit. 

Child Policy

Our salons are not suitable for babies and children for a number of reasons.

Safety is a major concern, not just in relation to the various chemicals and instruments that we use for treatments, but also the sharp edged cabinets, chains and glassware displayed around the salon, are just too hazardous for children. We also have stairs at the entrance of the Perth salon and both salons are located on busy roads which are dangerous for children who's parents are not able to watch them while they are having a treatment done. 

We are also conscious of ensuring that all of our clients enjoy a peaceful spa-type atmosphere at the salon.  For many, it is a rare opportunity to take a relaxing break away from their own little ones!

Given the delicate nature of some of our treatments, such as eyelash tinting and brow tattooing, it is crucial that our staff are able to concentrate without any distractions.  We certainly couldn’t expect children to sit still and keep quiet in such a boring environment for them – they get restless, which is completely understandable.

So as much as we love kids and understand that it can be very difficult to find someone to mind them, it is in everyone’s interest that they do not accompany parents to the salon.  We hope that you are able to make suitable arrangements for your little one, as we would love to see you at Alison Jade soon.